Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Dixie’s Flower Shop is proud to offer reliable, convenient flower delivery throughout Layton and surrounding communities. To help us provide the freshest flowers and the best possible service, same-day delivery orders must be placed by 1:00 PM. Orders received after 1:00 PM may be scheduled for the next available delivery day.

We make every effort to deliver arrangements on the requested date. Please provide an accurate delivery address, recipient name, and contact information to help ensure a smooth delivery. Delivery times may vary depending on volume, weather, traffic, and other circumstances.

For questions about delivery availability, please contact Dixie's Flower Shop directly. We appreciate your business and look forward to helping make every occasion special!

We accept returns within 2 days of delivery. We also offer exchanges — please contact us to arrange your return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.